My family was very excited about their grocery pick-up service. Ordering on-line with this app and doing the drive-up pick-up was great. We were using the service for over a month; ordering an average of $500 worth of groceries each time. However, my smart mom did some checking on prices and found that most items are higher priced for on-line shopping. I’m not talking a just few cents, it’s a LOT higher. For just one example, some honey that cost around $20 was a full $2 higher. A pizza that is 2 for $12 in store is 2 for $14 for pick-up. The list goes on and on. I estimate that on a $500 grocery order, we are paying a $60+ premium. Nowhere did it say we were paying extra??!!!! My family and I feel like we were taken advantage of. We are now using Walmart’s grocery service. Their selection is no where near what Woodman’s offers, but at least they don’t mark-up their prices for the pick-up ‘service’. Shame on Woodman’s!!!
The developer responded; which is a positive. They spoke about price matching and provided a link to a Wall Street Journal article about how Walmart charges more for on-line orders due to shipping costs, they also said their FAQ’s talk about the higher prices. I’m sorry, but that response fails to address the inherent problem of Shop Woodmans: Woodman’s is over-charging for picking your items off the shelf (no shipping involved), and burying a description of what they are doing at the bottom of a long FAQ page. If all they are doing is providing a ‘service’, then the cost of grocery pick-up should be their extra cost. For example, for my $500 grocery order that costs ballpark $60+ more; say Woodman’s pays their employees $20/hr, it likely takes them 20 minutes to pick the groceries and another 10 minutes to process and help load, etc. I see the service costing $10. (my numbers are likely off, but the point is clear). Charging customers a roughly 15% premium ($60+ in my example) means that they are trying to make money off this while being deceptive about it. If Woodman’s needs to charge more to cover their costs, I understand that. Just make sure it is transparent what you are doing and only charge what your fixed costs are. I’ve add 1 star back.